5th time and no complains

Yes, it is not the Hilton, and? you can sleep here, take shower, they help you find trips, give you discount, they have onsite restaurant, what is good and cheap. And pool. And pool parties 🙂 And yes, you have to leave your passport at the reception at check-in, but: in Koh Phangan you don't need passport (make copies at home, but nobody asks for that). And the most important: you won't loose your passport if you don't have with you when u r drunk. And you will be :):) sure.